Friday 29 January 2010

Follow Friday, Re tweets and Great Service

Currently I am doing some consultancy work for a large Financial Services organisation, advising on their Vehicle Fleet offering. As part of this work the subject of social media has frequently come up and in particular Twitter.

Sadly, due to their IT police I am unable to show all the clever apps and tools that make Twitter less labour intensive, but I have had the chance to explain the fundamentals, etiquette, business opportunity and sociability that us users recognise.

As part of my explanation I shared the principle of the re tweet (RT). Confidently, because I have great followers I posted the following tweet:

Big favour can someone pls RT this for me so I can show how it works? Thanks :)

There followed a short pause and then @NikkiPilkington re tweeted it, and then @ScottMBrownlee and then all of these people:

http://twitter.com/Zolanta
http://twitter.com/mykitchenstore
http://twitter.com/taluta
http://twitter.com/JonStow
http://twitter.com/StartUpDonut
http://twitter.com/jaywilliamspr
http://twitter.com/EmilyCagle
http://twitter.com/SophyNorris
http://twitter.com/Kate_Butler
http://twitter.com/stevenhealey
http://twitter.com/GLComputing
http://twitter.com/MariaBarrett
http://twitter.com/ToniHunter

Today I am explaining Follow Friday and my suggestion is simple. Follow all of the above because they get how twitter can and should work

From a business and a customer perspective Twitter has been fabulous this week for me as well. My poor Mum is in hospital this week, having a major back operation, and I wanted something, other than a bunch of flowers, to cheer her up. Thanks to some fabulous tweeting and interaction I was fortunate enough to come across @balloonbaboon who makes balloon models. I’ve loved all her tweets and all the pics and links to her balloon range and so a balloon bouquet was an obvious choice. I ordered it and a truly wonderful balloon creation arrived on time and brought a smile to my mums face as she opened the package. I was delighted

You may then want to think about following her too

Have a great weekend :)

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